FAQs

Initial Consultation (60mins) = $220

Extended Review Consultation (50mins) = $200

Extended Review Consultation (40mins) = $150

Standard Review Consultation (25mins) = $115

** All costs above are inclusive of credit card surcharges ie you will not be charged a credit card surcharge. **

All initial appointment fees require prepayment at least 2 business days prior to the scheduled appointment. Payments are preferably payable via credit card. Our reception team will make contact to process this payment, at this time reception will ask whether you wish to securely store your credit card details through Tyro Health Online for subsequent consultation payments. All subsequent/review consultation fees are payable on the date of service, unless prior arrangements are made.

An Accredited Practising Dietitian (APD) is a university-qualified health professional who is trained to breakdown the nutrition science and to translate this information into practical advice for each individual’s health needs. APDs are medically trained to manage various health conditions and serve as a key member of your healthcare team. We work closely alongside GPs, specialist doctors (such as gastroenterologists), nurses and other Allied Health professionals (physiotherapists, occupational therapists, speech pathology, psychologists). APDs practice in line with Dietitians Australia (DA) practice guidelines and professional standards.

A referral is not required. However you will notice when you complete our registration form that we ask for details of any doctors/specialists involved in your care, this is because we have a strong multidisciplinary focus at Complete Dietetics and like to update your team of your plan and progress, with your permission of course.

Most often, the first one to two consultations with our dietitians involve getting to know you and understanding your unique goals. As clinically-trained practitioners, it's very important that we gain an in-depth understanding of your history and current concerns. This allows us to best advise you on the most appropriate path forward to achieve sustainable health goals.

We'll usually talk about:

• Your health history, including medical conditions, test results, scans, medications, supplements and the other professionals in your care team.

• Your day-to-day life: routines, work, energy, symptoms, and how these affect you, and how they may have changed over time.

• Your relationship with food and your body.

• What and how you eat: meal patterns, preferences, sensory needs, aversions, allergies or intolerances.

Once we have this information, we'll begin putting practical strategies in place and map out how we'll work together moving forward.

Will I be weighed? If you are seeing us for weight related concerns, weighing is always optional and only done where it's clinically helpful. If weighing is appropriate, we may suggest blind weighing, where you don't see the number.

What should I bring? Recent blood tests or reports, a list of medications and supplements, and your GP plan if you have one. You're welcome to bring a support person.

Making it comfortable for you: Let us know what helps you feel at ease, such as dimmed lighting, sitting on the floor instead of chair, breaks, fidgets, camera-off telehealth, written notes after the session.

Most often, the first one to two consultations with our dietitians involve getting to know your child and family and understanding your unique goals. As clinically-trained practitioners, it's very important that we gain an in-depth understanding of your child's history and current concerns. This allows us to best advise you on the most appropriate path forward to achieve sustainable health goals for your child.

We highly recommend that the first paediatric appointment is for parents and carers only. This gives you the space to talk openly about your concerns without little ears present, and gives your dietitian a full picture of your child and family before meeting them.

We'll usually talk about:

• Your child's feeding history from infancy, growth, development and medical history.

• What a typical day of eating looks like, including the foods your child currently enjoys and feels safe with.

• Mealtimes at home, kinder or school, and what feels most challenging for your family right now.

• Sensory preferences and any neurodivergence, plus input from other therapists such as an OT, speech pathologist or psychologist.

Once we have this information, we'll begin putting practical strategies in place for home, and your dietitian will talk with you about the best way to involve your child in future sessions.

What should I bring? Your child's green book (My Health, Learning and Development record), any reports from specialists or therapists, and their NDIS plan if relevant.

Can I attend via telehealth? Yes, parent-only sessions work beautifully via telehealth, which can make it easier to fit around school and work.

In some instances it may be helpful if you kept a food diary for 2-3 days prior to your consultation.

Billed in line with the current NDIS price guide, which as of 1st July 2026 is $178.99/hr.

Please note all NDIS participant initial consultations are billed for 90minutes duration, which includes 60min consultation with your dietitian, your dietitian then completes various follow up and communication with your health care and support teams of which we allow 30mins to complete this.

If you are unable to make your scheduled consultation, please notify us as soon as possible. Missed appointments and late cancellations disadvantage clinicians and other clients/participants.

Private clients; If less than 48 hours’ notice is given to cancel your appointment, you may be charged 50% of the consultation fee. Failure to attend will incur 100% of the consultation cost.

NDIS participants; If less than 2 business days notice is given to cancel your appointment, or you fail to attend your appointment you will be charged 100% of the agreed appointment or service charge. This is line with the NDIS price guide.

Please be aware that our consultations are scheduled to allow sufficient time for each client. If you are running late, your consultation will still conclude at the scheduled time. This is to avoid the client booked after you being disadvantaged.

Our consultations include face-to-face time, and time to follow up items for you (for example, writing correspondence to your care team/GP as required, sending you information or recommendations as required, completing a medical entry in our system summarising our consultation together).

Initial consultations: 50mins face-to-face time + 10mins follow up time*.

Extended review consultations (60mins)*: 50mins face-to-face time + 10mins follow up time.

Extended review consultations (45mins): 40mins face-to-face time + 5mins follow up time.

Standard review consultations (30mins): 25mins face-to-face time + 5mins follow up time.

*Please note for NDIS participants, there is often further follow up required post initials consultations therefore we allow a further 30mins post initial consultations to complete this. The standard review for NDIS participant’s is 60mins duration (50min face-to-face + 10min follow up), as outlined in the NDIS Price Guide.

Yes, we provide home visits for NDIS participants who will benefit most from our specialised care, including tube-fed clients and those with MS or neurological conditions. Currently, we offer home visits in the Inner South East Suburbs of Melbourne, within a 30-minute travel distance. Please check with reception to see if you/your participant fall within our home visit locations.